Ops Command Center
The Problem
Complex, multi-stakeholder implementations — an EHR go-live, an LMS migration, a compliance rollout — fail in the seams: hundreds of departments, facilities, roles, and training tracks that all have to hit ready at the same time, tracked in spreadsheets nobody trusts.
Ops Command Center is a configurable operations platform for exactly that kind of coordination. The live demo runs its first workflow, Epic Go-Live Readiness — a direct descendant of the real Montefiore Hospital go-live covered in the EPIC 2025 case study, rebuilt as a product pattern rather than a one-off tool.
A Decade in the Making
The seed was that 2015 Epic go-live at Montefiore, where I built an Access-based scheduling system that cut instructor scheduling from three hours to forty-five minutes. It did exactly what that go-live needed — the extras I had in mind were polish to smooth the process further, not gaps in what shipped.
A decade later, a recent SAP LMS go-live at Penn Medicine surfaced the coordination problems that scheduling tool never had to solve at scale: cross-department readiness, role-scoped visibility, and exception triage across facilities. Those needs are what pushed the idea from that single tool into a configurable platform. Same instinct as 2015 — fully realized a decade later, expanded by what a fresh go-live actually demanded.
What the Demo Shows
- RBAC-scoped readiness dashboards — role-based home screens where an instructor, a department lead, and a program director each see their own slice of readiness.
- Training matrix — role-based completion tracking across cohorts, with exception queues for learners who fall behind.
- Department & facility scorecards — per-unit go-live readiness with drill-down.
- Exception queues & escalation — triage, escalate, and resolve workflows with stakeholder visibility on a milestone timeline.
- Import & validation pipelines — how roster and completion data actually gets into a system like this without silent corruption.
LMS command orchestration — training assignments, learner readiness, cohort and site readiness, instructor and session logistics — is a critical operating layer within the go-live workflow, not a separate product.